Zexum provides shipping services through third-party couriers and makes every effort to ensure timely and accurate deliveries. However, Zexum cannot be held responsible for delays or damages caused by factors outside of its control, including but not limited to weather conditions, carrier issues, or customs delays.

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All shipping times provided by Zexum are estimates and do not constitute a guarantee of delivery on a specific date. Zexum disclaims any liability for delays that may arise after the product has left our facilities. Customers are responsible for providing accurate shipping information, and any costs associated with incorrect or incomplete shipping details will be borne by the customer.

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By using Zexum’s shipping services, you agree that Zexum is not liable for any loss or damage of packages while in transit. Any claims for lost or damaged goods must be directed to the carrier responsible for the shipment.

At Zexum, we strive to provide efficient and reliable shipping to our customers. Below are the key points of our shipping policy:

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1. Order Processing
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

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In the case of high order volumes or special requests, processing times may be slightly longer. If we anticipate a significant delay in your order’s shipment, we will notify you via email.

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2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The delivery times may vary based on the location of the delivery, the shipping method chosen, and the availability of the product. Please note, orders are not shipped or delivered on weekends or holidays.

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Typical delivery estimates:

• Standard Shipping (Domestic): 5-7 business days

• Expedited Shipping: 2-3 business days

• ​International Shipping: 10-20 business days (depending on destination)

Note that delivery times are estimates and cannot be guaranteed. International shipping may experience delays due to customs processing.

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3. Shipping Carriers
We use a variety of shipping carriers to ensure the best delivery service to our customers, including FedEx, UPS, USPS, and DHL for international orders. You will receive a tracking number as soon as your order is shipped.

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4. International Shipping
Zexum ships internationally, but the customer is responsible for any customs fees, import taxes, or additional charges imposed by the destination country. These fees are not included in our shipping charges. International shipments may experience delays due to customs clearance or other regulatory processes.

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5. Order Tracking
Once your order is shipped, you will receive a tracking number by email. You can use this number to track your order's delivery status directly through the carrier's website.

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6. Damaged or Lost Shipments
If your shipment arrives damaged or is lost in transit, please contact the carrier to file a claim. While we are not responsible for damages that occur during shipping, we are happy to assist in providing any information required to complete a claim with the carrier.

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7. Inaccurate Shipping Information
Please ensure that all shipping details are accurate when placing your order. Zexum is not responsible for shipments that are delayed or lost due to incorrect or incomplete shipping information provided by the customer.

For a complete and customer-friendly shipping policy, consider including the following sections:

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1. Order Processing Time

Clarify the time it takes for orders to be processed before they are shipped. This is usually between 1-3 business days but can vary during peak times. Include whether weekends and holidays affect processing times.

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2. Shipping Rates and Delivery Estimates

Provide information on how shipping costs are calculated (e.g., flat rate, weight-based, or free shipping for orders above a certain value). Also, include estimated delivery times for different shipping methods (standard, expedited, etc.) and clearly state that these are estimates, not guarantees.

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3. Shipping Methods and Carriers

List the carriers you work with and explain the different shipping options available. Include details such as whether you offer tracking for all shipments and how customers can track their orders.

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4. International Shipping

If you offer international shipping, explain how this works, including any additional costs that the customer might be responsible for, such as customs fees and duties. Highlight the possible delays due to customs procedures.

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5. Order Tracking

Detail how customers can track their shipments once they have been dispatched. Providing a tracking number is an essential part of building trust and ensuring customers can follow the status of their orders.

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6. Shipping Issues (Damaged, Lost, or Delayed Orders)

Explain how customers should proceed if their shipment is lost, delayed, or damaged during transit. Clarify that responsibility shifts to the carrier once the order has been dispatched and that claims should be filed directly with the shipping company, although you can assist in providing necessary details.

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7. Inaccurate Shipping Information

Include a section that states the importance of providing accurate shipping information and the consequences if incorrect details are provided. Make it clear that customers are responsible for additional shipping costs if incorrect information leads to delays or re-shipping.

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8. Shipping Restrictions

List any locations or regions to which you are unable to ship, if applicable. This helps set clear expectations from the start and avoids disappointment for customers in restricted areas.