Zexum provides returns and exchanges according to the guidelines set forth in this Return Policy. All items eligible for return must meet the requirements listed below. Zexum reserves the right to refuse returns for items that do not comply with these conditions.

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Items returned must be in their original condition, unused, and in their original packaging. Zexum disclaims liability for any damages, loss, or delays that may occur during the return shipping process. It is the customer's responsibility to ensure the safe return of items, and we recommend using a trackable shipping service for all returns.

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By initiating a return, the customer agrees to abide by Zexum’s Return Policy, including the stipulations on refund eligibility, exchange conditions, and shipping responsibilities. Zexum reserves the right to update or modify this policy at any time without prior notice.

At Zexum, we want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it in accordance with the following terms:

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1. Eligibility for Returns

• Items must be returned within 30 days of the original delivery date to be eligible for a refund or exchange.

• Products must be in unused, unopened, and original packaging with all tags, manuals, and accessories intact.

• Items that have been used, damaged, or altered after receipt will not be accepted for return.

2. Non-Returnable Items

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Certain items are non-returnable. These include:

• Perishable goods (e.g., food or plants)

• Customized or personalized products

• Clearance or sale items (final sale)

If an item is marked as non-returnable on the product page, it cannot be returned for a refund or exchange.

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3. Return Process

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To initiate a return, please contact us at [insert customer service email] with your order number and a brief explanation of why you wish to return the item. We will provide you with return instructions, including the shipping address to send your return.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

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4. Refund Policy

• Approved returns: Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be applied to the original method of payment.

• Shipping costs: Original shipping costs are non-refundable. Customers are responsible for covering return shipping costs unless the return is due to a defective or incorrect item.

• Partial refunds: If the returned item shows signs of use or damage, a partial refund may be issued at Zexum’s discretion.

5. Exchanges

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If you received a defective or incorrect item, you are eligible for an exchange at no additional shipping cost. To request an exchange, please contact us at [insert customer service email] with details of the issue. We will arrange for the item to be exchanged and shipped once the defective item has been returned.

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6. Return Shipping

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Customers are responsible for the shipping costs of returning items unless the return is due to a mistake on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service and purchasing shipping insurance, as Zexum is not responsible for items lost or damaged during return shipping.

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7. Refund Processing Times

After your return is approved and processed, it may take 7-10 business days for the refund to appear on your original method of payment. If you do not see the refund after this period, please contact your bank or credit card provider, as it may take additional time before the refund is officially posted.

For a comprehensive and clear Return Policy, it’s essential to include the following elements:

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1. Eligibility and Timeframe

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Specify how long customers have to return an item (typically 30 days from receipt) and what conditions the items must meet (unused, unopened, in original packaging). This sets clear expectations for customers and helps prevent disputes.

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2. Non-Returnable Items

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List any items that are non-returnable, such as perishable goods, personalized products, or final sale items. Clearly marking these on product pages can prevent misunderstandings.

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3. Return Process

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Provide clear instructions on how customers can initiate a return. This typically includes contacting customer service via email or a return form, along with instructions on where to send the returned items.

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4. Refund Policy

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Explain how and when refunds will be processed. Include details on:

• When the refund will be issued (e.g., after the item is received and inspected).

• The form of the refund (e.g., to the original payment method).

• Whether shipping fees are refundable.

• Any conditions under which partial refunds might apply (e.g., if the item is damaged or used).

5. Exchanges

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State whether exchanges are allowed and the conditions for them (e.g., defective or incorrect items). Clearly explain the process for customers to request an exchange.

6. Return Shipping Responsibility

Clarify who pays for return shipping—typically the customer unless the return is due to an error on the company’s part. Also, encourage customers to use trackable shipping services and consider insurance for high-value items.

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7. Processing Times

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Provide customers with a timeframe for when they can expect their refund after returning an item (e.g., 7-10 business days after the item is received and inspected). This helps manage customer expectations and avoids frustration over refund delays.